I'm delighted to report that I'm now part of Team Ignite, with Ignite Naturals!
As an ambassador for Ignite, I'd love to share my initial review of the electrolyte beverage mix. I love the dragon fruit!
Want to try it? Use my coupon code for 10% off! (IN0720)
I'm looking forward to being part of the team and learning more about the all-natural approach Ignite takes with its products. Real ingredients for real health!
Showing posts with label shopping. Show all posts
Showing posts with label shopping. Show all posts
Saturday, July 27
Saturday, June 29
Adventures in Fashion: Little Black Bag (review & coupon!)
I was hunting for a fresh, fun pair in a coral color to pop from my dress, which is more demure because I'm merely a reader for this small, intimate wedding, but I didn't want anything crazy. And they had to be flat. Because I'm 6'0" and already taller than my boyfriend (and almost everyone else).
Enter Little Black Bag. I had heard about this shopping site through yet another shopping site (one of the Internet's versions of Pandora's Box). Brands include BCBG, Steve Madden, Betsey Johnson, Nila Anthony, Deux Lux, Big Buddha, Coconuts, Penny Loves Kenny, Charlotte Ronson, and Chinese Laundry, among others.
What's cool about LBB is that you browse all the wares on their site and get to purchase one chic, designer item--purse, shoes, jewelry, makeup--and then you receive two additional mystery items in your "bag."
Once you check out, you learn what your mystery items are, but the fun isn't over. You can trade any of your items with other LBB buyers. People will propose trades and you can accept or reject. Ultimately, you choose what items you'd like to have (no one can take something from your bag without your permission) and you click "buy my bag" when you're pleased with your selections.
So when I found some cute coral colored flat sandals at a great price, I bought them and got my mystery items. I went into the trading site and ended up keeping all my original items, even though some of the trades people offered were pretty cool.
Here's what I received when I got my box today:
| My first Little Black Bag order |
So what did I pay? $32 including shipping. I say LBB FTW...
Also, my package arrived pretty quickly. The whole transaction, from purchase and trade to shipping to delivery took exactly one full week.
Have you tried Little Black Bag? My readers who use this link will receive 25% off their first order! (Discount will be automatically applied at checkout.)
Tuesday, June 25
Adventures in Hydration: Ignite Naturals IN Refresh Electrolyte Drink (review)
I learned about Ignite Naturals on Twitter. Their approach to active hydration is different than most other sport drinks. Some sport drinks are sugary or salty to the taste and contain food coloring and other unnatural ingredients (e.g., Gatorade*, which includes long explanations for use of food coloring, sodium, and isomaltulose in the FAQ for the product). Other sport drinks created with tablets are more balanced when it comes to sugar and sodium and contain natural flavors and colors, but the ingredient list reads like a chemistry textbook (e.g., Nuun*).
IN Refresh ingredients are simple, non-GMO, whole foods.
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| from IgniteNaturals.com |
Whoa! Flavor!
The directions indicate one level scoop (about a teaspoon) for 6-8 oz. of water. That, my friends, produces a rich, bright, tasty beverage.
| Scoop & mix from Ignite Naturals and my resulting beverage. |
The flavor is sweet, but it doesn't taste like a sweetener or sugar. It's more fruity than anything, which I really enjoyed. My tastebuds were dancing freestyle.
I tried the drink mix in water several more times, experimenting with more water (up to 16 oz.) to experience the diluted flavor (which I associate more with drinks like Nuun). My personal preference is to mix one scoop into a 12 oz. glass of water. That hit the perfect level of saturation for me. Not too sweet, not too dilute.
In other experiments, I mixed the drink powder with other liquids. (Bold, I know!) Since the ingredients include freeze dried organic coconut water, it seemed like an obvious choice was coconut water.
I mixed one scoop of the mix with 8 oz. of coconut water. The result? Spectacular. Coconut water is not my favorite on its own, but I usually don't regret mixing it with other things. It tasted like the IN Refresh Electrolyte mix was made for coconut water, really. The thicker feel of coconut water combined with the fruity taste of Dragonfruit lemon lime made me smile on even the hottest afternoon.
I also tried mixing the powder with coconut milk (nah), in a banana coconut-milkshake (okay), and orange juice (meh--the OJ overpowered it).
But what about the actual hydration component of this drink?
I don't let myself get dehydrated on purpose, so I just incorporated this mix into my daily routine of water, water, protein shake, water, and more water. :) I almost ALWAYS need to drink water while I am running. I am one of those people who sweats just thinking about sweating, so I need to replenish my fluids pretty quickly. (I'm also a "salty sweater," meaning after a really sweaty workout I get little salt crystals on my forehead and temples. Sexy, I know.) So my IN Refresh mix came along for a few runs too. It felt a little too high-maintenance for a run because of having to make sure the mix was, well, mixed. (Some powder does separate in the solution.) I would say that it helped me recover from my workouts best of all. I didn't feel like I needed to chug it in order to rehydrate and I felt better sooner, even in humid, hot weather.
So let's break it down...
Benefits
Overall reaction: I'd encourage you to try Ignite Naturals if you're looking for an all-natural solution to your hydration needs. IN Refresh comes in four flavors: Dragonfruit lemon lime, Tangerine passion fruit, Blueberry, and Prickly pear.
*Don't get me wrong--I drink Gatorade at races and I love Nuun. I am just pointing out the differences between these popular drinks and the Ignite Naturals drink mix I'm reviewing.
In other experiments, I mixed the drink powder with other liquids. (Bold, I know!) Since the ingredients include freeze dried organic coconut water, it seemed like an obvious choice was coconut water.
| Let the chemistry begin! |
I also tried mixing the powder with coconut milk (nah), in a banana coconut-milkshake (okay), and orange juice (meh--the OJ overpowered it).
But what about the actual hydration component of this drink?
I don't let myself get dehydrated on purpose, so I just incorporated this mix into my daily routine of water, water, protein shake, water, and more water. :) I almost ALWAYS need to drink water while I am running. I am one of those people who sweats just thinking about sweating, so I need to replenish my fluids pretty quickly. (I'm also a "salty sweater," meaning after a really sweaty workout I get little salt crystals on my forehead and temples. Sexy, I know.) So my IN Refresh mix came along for a few runs too. It felt a little too high-maintenance for a run because of having to make sure the mix was, well, mixed. (Some powder does separate in the solution.) I would say that it helped me recover from my workouts best of all. I didn't feel like I needed to chug it in order to rehydrate and I felt better sooner, even in humid, hot weather.
So let's break it down...
Benefits
- Made from 100% plant-based, natural, non-GMO food
- Ingredients list is readable (not chem class all over again)
- Sweet, not sugary/sweetener, taste
- Fruity, tastebud dance-provoking taste
- Serious electrolyte recharge for post-workout
- Makes coconut water a worthwhile beverage
- 1% of Ignite Naturals sales go to onepercentfortheplanet.org
Drawbacks
- Some of the powder separates and sits at the bottom of the glass after mixing. (I just kept my spoon in my glass, but it was a little weird to see a little bit of mix at the bottom of my glass. Also makes this drink higher maintenance for running or other activities for which you might bring along a beverage.)
- "Pepper" in the glass. I let several friends try the mix and they all brought up the little black specks floating in the mix and sticking to the sides of the glass. I'm sure they're from the food ingredients, but it's worth mentioning since several friends told me about it.
- The canister for the powder is too large. It arrived with 30 servings, less than half full. Proper packaging is important for shipping, marketing, etc., but the canister seemed like it could've contained 90 servings, not 30, so psychologically it was a "glass-half-empty" feeling. (Also, smaller canisters would mean less packaging, which could result in savings for the company.)
Overall reaction: I'd encourage you to try Ignite Naturals if you're looking for an all-natural solution to your hydration needs. IN Refresh comes in four flavors: Dragonfruit lemon lime, Tangerine passion fruit, Blueberry, and Prickly pear.
*Don't get me wrong--I drink Gatorade at races and I love Nuun. I am just pointing out the differences between these popular drinks and the Ignite Naturals drink mix I'm reviewing.
Friday, June 7
Adventures with Injinji: Running Toe Socks 2.0 (review)
Okay, Injinji fans. If you loved the original running toe sock (read my first review), you are going to love Run 2.0.
I've had my original weight no-show and crew toe socks in the mix with my other running socks and I noticed myself grabbing my Injinji socks more and more often. You know exactly what I mean--it's like those two or three favorite shirts you always gravitate towards in your closet no matter what. Whether it's subliminal or conscious, the fact is we develop preferences. I recognized that I preferred to run in my Injinji toe socks, so I bought two pairs of the Run 2.0 when I learned they were available.
As in my original review, I bought a pair of crew socks (purple) and a pair of no-shows (blue). Initial impression: I'm thrilled with the vibrant colors! Aesthetics aside, the tight knit I had come to expect from Injinji was taken to another level with the arch-hugging support, and the more open mesh-like knit on the top of the foot.
For this review, I ran in each pair of socks twice (and washed them each twice). I'm delighted to report that both pairs have less pilling than my original running toe socks. I think the changes in knit might be the difference. (Again, I follow the instructions for washing/drying with all my running apparel; all my socks are washed in a mesh "delicates" bag.)
The named difference between the crew and the no-show is obvious with the height of the sock on the calf, but the invisible--but felt--difference is the weight of the knit. The no-show socks are original weight and the crew socks are "mid weight." The website says this design is "perfect for those who prefer 'more of a sock' for long runs and demanding workouts." You won't be able to tell the difference until you put on the socks and actually walk in them.
The mid weight really is a little cushier. I wore them on a seven mile run on a cooler evening in May. No issues with moisture management or slippage, as usual with my Injinji socks, but when my run was over I noticed my feet didn't have that feeling of being beaten. You know the feeling--it's like the soles of your feet were just pounded with cement blocks over and over again. If you're not a cushiony shoe person but still want to alleviate a little stress with sock padding, I'd say the mid weight is a pretty good choice. Again: make sure you follow their sizing guide to make sure you get the right fit!
If you haven't checked out Injinji yet, I urge you to do so. I've found their socks to be a great addition to my running wardrobe. The colors are cheerful (they do have neutrals, if color isn't your thing) and the design is great. They *only* make socks, so they're not trying to be a mega company making all things--it's a specialty. I never knew socks could be a specialty... and I certainly didn't think it would be toe socks for running!
Friday, April 12
Out With the Old and... In With a Newer Version of the Old
I got new running shoes about a month ago and, after the hassle of getting them ordered, I was thrilled to have them and wear them. It was good to feel a fresh new cushion of a new pair of kicks. They were pretty and with my SuperFeet inserts they felt great.
Finally this week I was forced to do something about my pain. Track Tuesday with my running group went well. I felt great and did my speed pyramid without much trouble. That night my shins hurt and the fleshy part of my foot that should be an arch, but isn't, hurt. Both feet were mirrored images of pain. I iced my feet and went to bed.
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| Me in my Brooks after fording the muddy stream to reach Penasco Blanco at Chaco Canyon, New Mexico. No one died of dysentery or lost any shoes. |
I switched back and forth with my old and new shoes while I wore the new ones in, mostly because the new ones were ever so slightly more neutral than my old ones. The people at my gym were probably pretty happy when I stopped wearing my old ones since I had worn them in New Mexico tromping around in the mud at Chaco Canyon with my bff in early February. I was still spreading bits of ancient desert with every step.
Once I was running every run in my new shoes, though, I started having pain. Every run brought pain. At first I chalked it up to not being diligent enough with my training. Then once I was back on track with training (after losing my job), that excuse didn't make sense. I ran races in pain. I ran training miles in pain.
Until this point, my running life had been minimally painful (thank all things good!). I had a (fortunately) short-lived case of runner's knee in November and got stronger thanks to the physical therapy exercises my doctor told me to do. My original shoes saw me through every run of my newbieness until I started getting shin splints consistently around 350 miles. Even the fact that I broke my left foot twice in college hadn't stopped me. (The second time I broke it I got fired for it!) Sure, it hurts when the seasons change, but as long as it's not black and blue and as long as I don't feel "that" pain, I'm okay. (I know what it feels like all too well, sadly.)
Finally this week I was forced to do something about my pain. Track Tuesday with my running group went well. I felt great and did my speed pyramid without much trouble. That night my shins hurt and the fleshy part of my foot that should be an arch, but isn't, hurt. Both feet were mirrored images of pain. I iced my feet and went to bed.
The next day I felt okay... sort of. I ran on the treadmill because we had some stellar thunderstorms brewing. I got to a mile and felt okay, but after that my legs hurt so badly that I had to stop. I got off and stretched and nothing felt better. I tried to walk on the treadmill and even that hurt. A lot. So I went home and hobbled around to make dinner, all the while wondering what the heck I'd done to myself.
My concern grew because I now have about three weeks until my first half marathon (May 5th!). I also knew that being sidelined after just 1.5 miles is NOT okay. Something was really wrong.
I did a little investigation online about overpronation, the shin pain I was feeling, and causes. I emailed the coaches for my running group with my hypothesis. They confirmed it. "Go back to your original brand and style," they said.
I took my new shoes back to the store and, thankfully, they were willing to exchange them. I'm very pleased that they were so kind about it (even though I felt like I was being a total pain). I'm confident that the new shoes--a newer version of my old ones--should help me feel normal again.
I'm ready to get back to running without pain. I mean, I've worked SO hard to get to the point that I can run and breathe well... it's time to be able to enjoy that! :)
Wednesday, March 20
Box Subscription Madness
The box subscription fad is taking the world by storm.
In January, I won a three-month subscription to RunnerBox ($20/mo. bimonthly), which I love.
I bought a three month trial to Bark Box from Fab ($49, normally $69).
I co-bought another one with my boyfriend (because I'm watching my spending, but we wanted to use the credit before it expired!) to Love with Food from Fab just the other day (I paid $18 because I had a $10 credit; $28, normally $36).
There are box subscriptions to get DIY project ideas and supplies every month.
There are box subscriptions to get shirts every season.
(This is currently a Fab deal--expires 3/26. You can buy three months for $35, normally $20/mo. Use my link, please! Pretty please! I earn credit if you place an order. I'll love you forever. And you will love Fab! I know I do.)
It seems you can get just about anything delivered via box subscription these days. At least, this Pinterest board suggests that you can...
Boutique food samples, hosiery, "mantry" (man's pantry) items, undergarments, stationery, healthy snacks, eco-friendly baby gear, hot cocoa and cookies (I particularly like the name Knoshbox), kids books, cigar of the month, cheese of the month, bacon of the month, loose leaf teas, paleo snacks, "art in a box," kids clothing, items for pregnant ladies, fashion accessories, gluten-free foods, cosmetics, and fitness beverage mixes.
Among others.
When did this happen? How did I not notice that I had three, three-month box subscriptions until my first Bark Box showed up today?
In a matter of seconds, I opened the Bark Box, saw a green bone-shaped squeaky toy, squeaked it, and my dog was hopping up and down because she knew it was for her.
A lively game of fetch ensued in the living room. Surely many more good things will come from these boxes I've gotten.
In January, I won a three-month subscription to RunnerBox ($20/mo. bimonthly), which I love.
I bought a three month trial to Bark Box from Fab ($49, normally $69).
I co-bought another one with my boyfriend (because I'm watching my spending, but we wanted to use the credit before it expired!) to Love with Food from Fab just the other day (I paid $18 because I had a $10 credit; $28, normally $36).
There are box subscriptions to get DIY project ideas and supplies every month.
There are box subscriptions to get shirts every season.
(This is currently a Fab deal--expires 3/26. You can buy three months for $35, normally $20/mo. Use my link, please! Pretty please! I earn credit if you place an order. I'll love you forever. And you will love Fab! I know I do.)
It seems you can get just about anything delivered via box subscription these days. At least, this Pinterest board suggests that you can...
Boutique food samples, hosiery, "mantry" (man's pantry) items, undergarments, stationery, healthy snacks, eco-friendly baby gear, hot cocoa and cookies (I particularly like the name Knoshbox), kids books, cigar of the month, cheese of the month, bacon of the month, loose leaf teas, paleo snacks, "art in a box," kids clothing, items for pregnant ladies, fashion accessories, gluten-free foods, cosmetics, and fitness beverage mixes.
Among others.When did this happen? How did I not notice that I had three, three-month box subscriptions until my first Bark Box showed up today?
In a matter of seconds, I opened the Bark Box, saw a green bone-shaped squeaky toy, squeaked it, and my dog was hopping up and down because she knew it was for her.
A lively game of fetch ensued in the living room. Surely many more good things will come from these boxes I've gotten.
Friday, March 15
Made in the USA!
I was already really proud to be part of the Oiselle Running team, but as items from their spring collection have slowly trickled out my pride in this organization has grown exponentially.Nearly EVERY piece in the spring collection boasts "Made in the USA." This is phenomenal, considering that most sports apparel companies manufacture at least the synthetic materials overseas.
Generally speaking, the cotton items are easier to find state-side, and Oiselle cotton and cotton-blend items were made in the USA consistently (one of the reasons I really wanted to represent this brand!). However, the synthetic poly-blend, nylon, polyester, and spandex items were usually made in China, Malaysia, etc.
Not anymore. It seems that Oiselle is pushing hard to make more items in their line in the United States. Many of the new items using synthetic materials--most surprisingly, the new line of sports bras--are made in the USA!
Oiselle is breaking down barriers, in my humble opinion, by offering women the choice of apparel made in our country. At a time when jobs are disappearing (mine included), it's exciting to know that people who enjoy the same freedoms as I do are on the other end of the product line.
Kudos, Oiselle. :)
Wednesday, March 6
Adventures with Injinji Toe Socks (review)
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| Photo 1: No-show sock, Injinji. |
Injinji, The Original Performance Toe Sock (words I had never imagined butted against one another), lists many benefits to a toe sock for sportswear:
The advantages of toesocks are so plentiful once you experience them, you may not want to wear any other sock again. The 5 toe sleeve design and superior fiber construction provides:- Proper Toe Alignment (makes for healthier happy feet)- Superior Moisture Management (drier and less smelly feet)- Better posture, better balance (you get full use of your toes!)- Blister and hotspot prevention (relieve some of that foot pain)- Tactile Feel (enabling natural feel and movement in ANY shoe)I jumped on the opportunity to buy my first few pairs when Injinji tweeted about launching their new website just a few weeks ago. I bought a midweight three pack--one pair of crew socks and two pairs of "no-show" socks--to take them for a spin. *5/17/13 edit: Injinji now sells Run 2.0 socks (read my review of Run 2.0 here). The version reviewed in this blog is the original run sock (now in the sale section).
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| Photo 2: No-show sock, Injinji; note heel slip at back. |
And that's what I kept thinking--why shouldn't my toes all be separate and available to move about individually? My fingers are. Sure, I depend on my fingers quite a bit more than my toes, but as a runner, my toes are pretty important to my feet.
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| Photo 3: Injinji toe sock |
Other points of interest:
- You do need to take a bit of time to fit your toes into the toes of the sock. It's not like a dress fitting, though, so it's not going to add to your pre-run time (trust me).
- I noticed that I needed to cut my toenails a little shorter to be comfortable. Ultimately that's not a huge deal, but I thought I'd mention it.
- Make sure you follow their sizing guide correctly. Originally I thought I was a size large (because as a lady who has always worn a size 10 or 11, I thought I'd for sure be a large). However, I'm glad I checked with someone on Injinji's Twitter account who let me know that I am, in fact, a size medium!
- The "no-show" socks also have a heel slip to protect against rubbing. (See photo #2.) Somehow I managed to not get a picture of the crew sock (pink), but it doesn't require the heel slip because it hits higher above the shoe to prevent rubbing.
All in all, I feel very positively about Injinji as a company and about their socks. The toe socks are a solid addition to my rotation of running gear now and, in time, I'd like to add more as I wear out my other socks. I like the way they feel in my shoes when I'm running. And, no (thank goodness!), they don't give me foot cramps! And the way Injinji responded to my concern about not receiving my shipment in a timely manner shows me that they care about their customers and that they want to do their best.
If you haven't given Injinji a shot yet, I recommend you do so!
Tuesday, February 26
Adventures in Customer Service: Fab (review)
The Internet is home to a labyrinth of coupon and deal websites and services, and I thought I was familiar with most of the best of them. That was until I found Fab.
Fab is a unique version of the deal/coupon website, driven by good design (their mission). I came across the site by happenstance. I ordered a poster from LivingSocial (a well-known, mostly app-driven deal site) and the order was fulfilled and delivered by Fab. I didn't know that these services intermingled... Turns out that's kind of a like a bait and bait, instead of a bait and switch. There is no switch. Only more things to like...
Actually, since learning about Fab, I've paid more attention to what they're selling than what GroupOn or LivingSocial or Hautelook have because the organization of the website and app is cleaner and easier to use and the items for sale are generally more interesting to me because they're things I may not have otherwise found on my own. I like that.
For example, I bought a Goorin Brothers hat. These are fantastic, American-made, well-designed hats. I remembered liking them quite a bit when I visited their store in San Francisco two summers ago, but I didn't have the funds to splurge on a hat at the time. Fab brought the hats to me and, at a good price, I found a cloche I liked.
Another benefit in contrast to the other deal sites I mentioned above? The "flash sales" are a little longer. There's a little less pressure to "buy now!" and I can think through a purchase and how it will fit in my life. That's really great, considering Fab offers some really terrific options on modern-styled furniture that, honestly, I wouldn't want to get on an impulse buy... If you're giving me a good product, give me the time to make a good decision. Fab does, and they're expanding their market because of it.
So now comes my customer service story... I received a $10 credit (like a coupon) from Fab to use by Valentine's Day. I was excited about having a chance to get a little something special, so I took my time to peruse the shops, marked a few favorite items, and eventually decided to purchase the Aviary Table Lamp.* (Those of you who know me well will not find this to be a surprise at all... haha.) I was excited to include this lovely lantern in my office.
The lamp arrived, I assembled it, and plugged it in. No light. I tried another plug. No light. I tried another light bulb. No light. I tried more plugs and more light bulbs, and still no light.
I wrote to Fab to let them know that I was disappointed and that I wanted instructions on how to return the lamp for another one, or how to process a refund. They wrote back (within two hours) apologizing for my sad experience and promising to help me remedy it. The person signed with their name.
They wrote back again to say that I should keep the lamp and that they were going to send me a replacement, no questions asked. (!) Again, the person signed with their name. In my mind, I know that this is a large company, but because the person signed with their name, the personal touch made me feel like this person was taking charge of my problem and addressing it, making sure that it would be resolved, as though he were an extension of myself, solving the problem how I would solve it for myself. This is good customer service. This is the personalization businesses are missing in the 21st century.
I got the lamp yesterday morning, assembled it, and plugged it in. Light! A beautiful bird lantern! I was thrilled. It's in my office now, replacing a tired old glass lamp I had. The lantern's design updates the space considerably and I'm pleased with the amount and color of the light.
Fab went the extra mile to satisfy my needs. I'm pleased that I have a working lantern. I'm not sure what I'll do with the other one. (Maybe give it to my engineer boyfriend to look at.) But I have a working product. This all took place within ONE WEEK.
So thank you, Fab, for making my shopping and even problem resolution experience such a positive moment in time. Thanks for taking the time to not stress me out. Thanks for taking responsibility for the problem and fixing it.
Fab, you rock.
*Note that I bought this before I lost my job. Le sigh. My purchases are few and only of necessity these days.
Fab is a unique version of the deal/coupon website, driven by good design (their mission). I came across the site by happenstance. I ordered a poster from LivingSocial (a well-known, mostly app-driven deal site) and the order was fulfilled and delivered by Fab. I didn't know that these services intermingled... Turns out that's kind of a like a bait and bait, instead of a bait and switch. There is no switch. Only more things to like...
Actually, since learning about Fab, I've paid more attention to what they're selling than what GroupOn or LivingSocial or Hautelook have because the organization of the website and app is cleaner and easier to use and the items for sale are generally more interesting to me because they're things I may not have otherwise found on my own. I like that.
For example, I bought a Goorin Brothers hat. These are fantastic, American-made, well-designed hats. I remembered liking them quite a bit when I visited their store in San Francisco two summers ago, but I didn't have the funds to splurge on a hat at the time. Fab brought the hats to me and, at a good price, I found a cloche I liked.
Another benefit in contrast to the other deal sites I mentioned above? The "flash sales" are a little longer. There's a little less pressure to "buy now!" and I can think through a purchase and how it will fit in my life. That's really great, considering Fab offers some really terrific options on modern-styled furniture that, honestly, I wouldn't want to get on an impulse buy... If you're giving me a good product, give me the time to make a good decision. Fab does, and they're expanding their market because of it.
So now comes my customer service story... I received a $10 credit (like a coupon) from Fab to use by Valentine's Day. I was excited about having a chance to get a little something special, so I took my time to peruse the shops, marked a few favorite items, and eventually decided to purchase the Aviary Table Lamp.* (Those of you who know me well will not find this to be a surprise at all... haha.) I was excited to include this lovely lantern in my office.
The lamp arrived, I assembled it, and plugged it in. No light. I tried another plug. No light. I tried another light bulb. No light. I tried more plugs and more light bulbs, and still no light.
I wrote to Fab to let them know that I was disappointed and that I wanted instructions on how to return the lamp for another one, or how to process a refund. They wrote back (within two hours) apologizing for my sad experience and promising to help me remedy it. The person signed with their name.
They wrote back again to say that I should keep the lamp and that they were going to send me a replacement, no questions asked. (!) Again, the person signed with their name. In my mind, I know that this is a large company, but because the person signed with their name, the personal touch made me feel like this person was taking charge of my problem and addressing it, making sure that it would be resolved, as though he were an extension of myself, solving the problem how I would solve it for myself. This is good customer service. This is the personalization businesses are missing in the 21st century.
I got the lamp yesterday morning, assembled it, and plugged it in. Light! A beautiful bird lantern! I was thrilled. It's in my office now, replacing a tired old glass lamp I had. The lantern's design updates the space considerably and I'm pleased with the amount and color of the light.
Fab went the extra mile to satisfy my needs. I'm pleased that I have a working lantern. I'm not sure what I'll do with the other one. (Maybe give it to my engineer boyfriend to look at.) But I have a working product. This all took place within ONE WEEK.
So thank you, Fab, for making my shopping and even problem resolution experience such a positive moment in time. Thanks for taking the time to not stress me out. Thanks for taking responsibility for the problem and fixing it.
Fab, you rock.
*Note that I bought this before I lost my job. Le sigh. My purchases are few and only of necessity these days.
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